Find answers to questions regarding your account, deposits, games, promotions and support.
i1SCR2U is an online gaming site for eligible adults. The site includes slot games, live casino, sports betting, 4D and eSports. We also provide payment options, promotions and support for members.
If you are aged 18 or older, or the legal gambling age is higher in your location, you can register. Please ensure you are legally allowed to play in your location and provide accurate details.
Click the ‘Daftar’ (Register) button. Fill in the necessary details and follow the instructions. Complete any age or ID verification required.
Please ensure you are using the correct details and the official site. If you are still unable to access your account or require assistance, please use either Live Chat or another support option on our Contact Us page.
Never share your password or one-time codes with others.
This may be requested to confirm who you are, your age, account owner or payment details. Follow the instructions provided. If you are unsure why you have been asked to verify, please contact Customer Support.
We have slots, live casino, sports, 4D and eSports games. Check out our current directory of game providers and titles. Always check the rules of the game you wish to play.
A games can become unavailable due to the provider carrying out maintenance, a service outage or connectivity issues. Check if there is any maintenance being carried out and refresh the page. If the issue remains, please let Customer Support know which provider, game title, time of issue and any error messages you received.
If there seems to be an issue with your balance or transactions please note down the relevant game or transaction details.
Click on the ‘App Download’ option on our official i1SCR2U website. Check the instructions and requirements for installing the app. If you have any issues with compatibility or installation please contact Customer Support.
The minimum deposit is RM5 (as seen on the homepage). There may be extra requirements for certain promotions or payment methods. Please check the amount and instructions within your account.
Login to your account and click on ‘Deposit’. Follow the instructions provided for a payment method that is available. Check the payment details and note down your transaction details.
If you are choosing a promotion, please read through the terms and conditions first.
Please check with your bank/payment provider that the payment has gone through. Check your transaction history. If the payment has gone through but your balance isn’t updating, please contact support and let them know how much you paid, when you paid and your transaction details/payment receipt.
This can be affected by banking confirmation, payment processing, maintenance and connectivity issues.
The minimum withdrawal is RM50 (as seen on the homepage). Withdrawals will also be subject to account verification, payment terms and any promotion requirements.
Login to your account and click on ‘Withdraw’. Complete the payment details and amount. Double check these and complete any verification. If you have used a promotion, please check the terms and conditions for the promotion including turnover requirements and withdrawal limits.
This can depend on account verification, payment method, banking and payment processing. If you need to check on your withdrawal please contact Customer Support and provide your withdrawal details.
Please visit our promotions page. Click ‘More Information’ on the promotion you wish to view. Check the terms including eligibility, deposit requirements, turnover requirements, eligible games, claim period and maximum withdrawal.
Different promotions will have different terms. Not all free credit promotions will have the same deposit and withdrawal requirements.
A turnover requirements means that you will need to play a certain amount of eligible games. Please check the promotion and ensure you understand how it is calculated, eligible games and withdrawal requirements. If unsure, please contact support.
Please visit our VIP page. Login when prompted. Check the current programme details to see what the requirements are to be eligible and receive benefits.
Our Customer Support team are available 24/7. You can contact us via Live Chat or WhatsApp, Telegram, WeChat and Facebook on our Contact Us page.
If you are contacting us about a payment or game issue please include the relevant reference and clearly explain your issue.
Please visit our Contact Us page and click on the separate ‘Telegram Complaint’ option. Let us know what your issue is and include any relevant transaction/game references.
Please take a break. Don’t chase your losses and ask for help. Contact Customer Support and ask what account limitations you can put in place. Remember to only play for fun and set limits on how much and how long you play.
If you have a question that isn’t answered here, please visit our i1SCR2U Contact Us page.
18+ or higher legal gambling age in your location. Play responsibly.